Terms and Conditions

All passengers travelling on flights operated by Norwegian accept the airline’s general conditions of carriage for the duration of their journey. Read more here about flight regulations and fares.

Norwegian is subject to Norwegian and international legislation when transporting our customers. These terms are laid down in the Warsaw Conventions of 1929 and 1955, and in the Norwegian Aviation Act [Lov om luftfart] of 11 June 1993 with subsequent amendments.

Passengers who book well in advance are advised to re-check their onward/return flight timings between 24 and 72 hours prior to departure.

Norwegian is subject to legislation and regulations in Norway pursuant to civil aviation. Read more

No agent, employee of or representative for Norwegian is authorized to waive claims which are valid in respect of the adopted legislation and articles of association under which the Company operates.

Reservations are not confirmed until a booking reference number appears on your screen.

Norwegian reserves the right to change flight times. You will be notified of any changes to the time of your flight through the e mail address or phone number you provided at the time of booking.
 
If the time of your flight is changed by more than 30 minutes, you have the option to change your flight free of charge or receive a full refund. 

Download our complete Conditions of Carriage as a PDF file

Conditions

General conditions

• All fares are one way and include all taxes and charges. All ticket prices are converted to the nearest krone.
• All tickets and fees will be charged per person per flight. 
• All domestic tickets and service fees include 8% VAT. 
• All discount tickets must be paid in full at the time of booking and cannot be refunded or cancelled.
• Boarding closes 20 minutes before flight departures within Scandinavia, and 30 minutes before flight departures outside Scandinavia.
• Check-in opens two hours before departure and passengers must check in 30 minutes before the scheduled departure time at the latest for flights within Scandinavia, and 45 minutes before flight departures outside Scandinavia.
• Tickets for unaccompanied minors must be booked through our Customer Centre by calling 815 21 815 press 2 or +47 21 49 00 15 press 2 (if outside Norway). Reservations can not be made by e-mail. Changing your ticket. You can change the name of the ticket bearer and flight transfer for a fee.
• Changes to tickets can only be made through our Customer Centre on 815 21 815 press 2 or +47 21 49 00 15 press 2 (if outside Norway) during opening hours, or on our internet pages. Changes can not be made by e-mail. A service fee of NOK 80 per person per way on international flights and NOK 80 per person per way on domestic flights (incl. VAT) will apply when you change tickets by phone.
• A flight transfer means that you can change your ticket and book a different departure on an alternative flight (i.e. a different departure or route).
• Changing the name of the ticket bearer costs NOK 250.

If you want to change a name for only one segment of a return booking, you need to do the following:

Example 1: If you want to only change the name of the outbound segment, you will first need to change both segments and will be charged a fee of NOK 500. If you wish to change the name back to the original name, after the outbound segment has been made, you will be charged a further fee of NOK 250.

Example 2: If you only wish to change the name for the return segment, you can only do this after the outbound segment has been completed. This costs NOK 250.

• Changing a flight costs NOK 250 plus any applicable difference in fare. If the price of the new flight is lower, a refund will not be provided.
• It is not possible to change booked international flights to domestic flights or vice-versa, nor from Longyearbyen to domestic flights or vice-versa, nor domestic flights between Sweden to Norway or vice-versa, nor change a prior booking made at adult rates to a booking at discount children’s rates or vice-versa.  All changes to tickets must be made at least 30 minutes before the scheduled departure time. Your credit card number must always be provided when making any changes. You cannot change a ticket from a children’s fare to an adult fare as the basic price is different and we have no way of charging a realistic price difference in this instance.

Please be aware that Norwegian is a point to point company. This means that we charge our tickets per person per leg, and we specify all of our additional products and fees in separate transactions.

Conditions per price category

Full flexible fare

• One-way fare, including all taxes
• Can be purchased right up until departure
• Can be re-booked and/or cancelled (Cancellation must take place at least 2 hours prior to departure for overseas travel).
• Your trip is charged once completed.

Lowfare tickets

• Can be booked right up until departure
• No refund for cancellations
• Payment when booking (credit card charged immediately after ordering)
• Can be cancelled within 4 hours of making a booking. This can be done by clicking on the cancel button under “my reservations” or by contacting us by phone during our opening hours. If this tab is not available, more than 4 hours have passed since the booking was made, and the option to cancel for free is no longer available. 4 hours after a booking has been made, our standard rules for cancellation and changing tickets apply.
• If you contact our contact centre + 47 21 49 00 15 with 24 hours of booking the wrong date/time/city pair, you have the option to book a new ticket (at the fare available) over the phone and we will refund the original booking. No refund will be provided if a new ticket is not booked in accordance with the guidelines above.

Refunds of taxes and duties

For refund of flight taxes we would ask you to send an email to post@norwegian.no . We charge a fee of 50 NOK per person per leg of journey for refunds of taxes and duties.

 Children

• Discounts for children under 12.
• Tickets for unaccompanied minors must be ordered from our Customer Centre by calling 815 21 815 press 2 or +47 21 49 00 15 press 2 (if outside Norway).
  
  Child discounts.

Unacceptable baggage
Norwegian does not accept dangerous items on board its aircraft. This includes the following: explosives, firearms (except guns for hunting and sport under specific conditions), compressed gas cylinders (deep-frozen, inflammable, non-combustible, toxic), inflammable liquids, substances containing high oxygen levels (such as peroxides and other bleaches), toxic substances, radioactive substances, corrosive substances, magnetic and other harmful or noxious substances and irritants. It is also prohibited to carry copies of weapons, daggers, flick knives/knives and other articles resembling weapons or other articles posing a potential threat of flights operated by Norwegian.

Animals
Norwegian is not responsible for ensuring that the animal has all necessary entry and exit permits, health certificates or other essential documents concerning entry or through-travel in individual countries, states or territories. The person who is transporting/sending the animal must repay any and all fines, costs and losses incurred by Norwegian in connection with this. Read more about the transportation of animals here.

Infectious diseases
Passengers with infectious diseases are not permitted on board our flights. Examples of infectious diseases are chickenpox, rubella, measles or similar. If symptoms of a disease are visible at the time of departure, a medical certificate must be provided. Norwegian retains the right to refuse passengers who cannot provide the necessary documentation.